Service desk analyst

Multinacional RRHH en Distrito Capital, Distrito Capital

Software Factory

The Service Desk Analyst monitors systems to ensure they perform properly and also prevents and solves problems. The person will need to work rotating shifts (7am to 3pm, 8am to 4pm and 9am to 5pm) 5 days out of 7, including one day at the weekend. The role requires an understanding of systems not code, read-only Linux or entry-level Linux administration, non technical investigational skills, an aptitude to follow processes meticulously, a calm demeanor even under stressful situations and an enquiring mind.

Imprescindible:

• Residir en Distrito Capital
• Primaria culminado
• 1 Año de experiencia

Se ofrece:

Salario: A negociar
Contrato: A Término Indefinido
Duración: Incorporación
Jornada: Jornada Completa

Se requiere:

Responsibilities:
- Deliver frontline Linux (and Windows, secondarily) production system support to hundreds of servers (most of which are mission critical) .
- Work with other highly specialized teams/individuals to keep production systems running smoothly 24/7
- Troubleshoot latest Unix/Linux technologies
- Keep abreast of latest computing technologies and trends
- Provide timely and consistent support, acknowledging and recording all incidents and requests
- Monitor and escalate requests as required
- Create documentation
- Additional projects as required

Requirements:
- One year´s minimum Linux professional experience (or advanced Linux user)
- Knowledge of system security log facilities init and startup processes
- Knowledge of Shell Scripting
- Working understanding of:
o Linux/Unix/RHEL including process management
o TCP/IP and associated services (e.g., DNS, DHCP)
o Apache/Tomcat/JBoss or other web servers
- Exceptional troub

Se desea:

Responsibilities:
- Deliver frontline Linux (and Windows, secondarily) production system support to hundreds of servers (most of which are mission critical) .
- Work with other highly specialized teams/individuals to keep production systems running smoothly 24/7
- Troubleshoot latest Unix/Linux technologies
- Keep abreast of latest computing technologies and trends
- Provide timely and consistent support, acknowledging and recording all incidents and requests
- Monitor and escalate requests as required
- Create documentation
- Additional projects as required

Requirements:
- One year´s minimum Linux professional experience (or advanced Linux user)
- Knowledge of system security log facilities init and startup processes
- Knowledge of Shell Scripting
- Working understanding of:
o Linux/Unix/RHEL including process management
o TCP/IP and associated services (e.g., DNS, DHCP)
o Apache/Tomcat/JBoss or other web servers
- Exceptional troub