Hot line

Multinacional RRHH en Distrito Capital, Distrito Capital

Important entrepreunership

Our client is searching for a Software Support Engineer, your primary objective is to give high quality software support to clients from Spain, France and Belgium and to manage all service requests within the agreed Service Level Agreement.

Responsabilities:

-Receives and responds to inquiries from customers via both email and phone.
-Ensures problems and issues are resolved accurately and completely.
-Work together with our international support teams to answer customer phone calls, reply customer emails, processing customer calls and trouble shooting problems reported by customers.
-Provide product support, becoming an expert on all aspects of performance and features of our software solutions (time management and planning, POS, ERP) for a diversity of sectors such as retail, wholesale, hotels, rest homes, etc.
-Assure timely resolution of reported problems to ensure that contractual agreements are met.
-Use the call logging system to log, update and monitor reported prob

Imprescindible:

• Residir en Distrito Capital
• Primaria culminado
• 1 Año de experiencia

Se ofrece:

Salario: A negociar
Contrato: A Término Indefinido
Duración: Incorporación
Jornada: Jornada Completa

Se requiere:

Requirements:

-Bachelors Degree in Computer Engineering or IT related area (or equivalent through work experience).
-Excellent knowledge of Spanish, Dutch, French and English is a must.
-At least 1 year experience in a customer service environment.
-Experience with time management, retail or ERP software is a plus.

-Good analytical skills.
-Excellent customer service skills: active listening skills, the ability to quickly assess and define technical problems and their causes and recommend solutions.
-Computer literacy with the ability to learn customer service software applications.
-Highly organised and confident, showing good initiative.
-Self motivated, enthusiastic and able to work under pressure.
-Organised, able to manage time effectively and prioritise tasks.

-Willing to travel.

Se desea:

Requirements:

-Bachelors Degree in Computer Engineering or IT related area (or equivalent through work experience).
-Excellent knowledge of Spanish, Dutch, French and English is a must.
-At least 1 year experience in a customer service environment.
-Experience with time management, retail or ERP software is a plus.

-Good analytical skills.
-Excellent customer service skills: active listening skills, the ability to quickly assess and define technical problems and their causes and recommend solutions.
-Computer literacy with the ability to learn customer service software applications.
-Highly organised and confident, showing good initiative.
-Self motivated, enthusiastic and able to work under pressure.
-Organised, able to manage time effectively and prioritise tasks.

-Willing to travel.